Reservations
All appointment times in Eastern. To accommodate your preferences, advanced reservations are recommended. We suggest you contact the Drift Spa prior to your arrival. Children under the age of 12 are allowed in the salon area when accompanied by an adult. The Drift Spa is not able to accept appointments for children under 16 years of age in the spa area. Young adults ages 16 & 17 may receive services while accompanied by an adult.
Cancellation Policy
If you need to reschedule or cancel an appointment, please notify the Drift Spa 24 hours in advance to avoid being charged. Cancellations for Spa events or groups require 72 hours notice. All missed appointments without proper notice will be charged for the service plus gratuity.
When Should I Arrive?
We suggest you and your guests arrive 15 minutes before your scheduled appointment. This allows you to get comfortable and experience the facilities before you begin your treatments. If you arrive late, as a courtesy to our other scheduled guests, your service time will be adjusted. We invite you to relax and enjoy the time before your service by utilizing the salt water pool, spa jacuzzi, steam room, sauna and tranquility room. These services are also available to you for the remainder of the day after your Drift Spa treatments of $55 (excluding Salon services) or more have concluded.
Satisfaction
Please inform your therapist during your treatment if you would like them to change the pressure, temperature, lighting or other factors to maximize your comfort and satisfaction. If for some reason you are unsatisfied with your visit to the Drift Spa, please let us know within 24 hours so that we can make immediate accommodations for you.
Spa Environment
For peace and privacy, cell phones and cameras are not permitted in the Drift Spa. Please silence your phone when placing it in your assigned locker. It is requested that you move quietly and speak in reduced volumes while in the spa facility. You may be asked to leave if your behavior is negatively impacting the experience of others within the spa.
Gratuity
A 20% Service Fee will be added to the full cost of all services provided (prior to any discounts to be applied).
Health Conditions
You are required to complete a Client Profile Form in order to identify any potential contraindications and customize your treatment selections. Information provided will be kept confidential in accordance with our strict privacy policy. Please be sure to inform your service provider if you are pregnant, have high blood pressure, heart ailments or any condition that may be affected by heat therapies, massage or skin care treatments. We require medical release in some instances and advise obtaining your doctor’s consent before receiving massage during pregnancy. We suggest you consult your doctor before receiving any spa treatment.
Alcohol Policy
We recommend that our guests avoid consuming alcoholic beverages prior to receiving their spa services. The spa does not allow customers to bring in personal food and drinks. We do offer a food and drink menu if you would like to order a drink following your scheduled service(s). We also recommend that our guests drink water following services to restore lost hydration and aid the body in eliminating toxins. Drift Spa reserves the right to refuse entry/treatment to anyone displaying signs of excess alcohol consumption or other substance abuse.
No Smoking
Smoking is not permitted in the spa, salon or fitness areas.
Spa Attire
Robes, slippers, disposable underwear, towels, toiletries, lockers, showers, hairdryers, refreshments and seasonal snacks are provided free of charge for your convenience. Our therapists are highly training in draping procedures to ensure your complete privacy. Please remove all jewelry prior to any treatment. You may prefer to remove hearing aids, eyeglasses or contacts prior to treatments, however, please consult your therapist for assistance to ensure safety. Please shower prior to entering the salt water pool, jacuzzi and flotation pod. Swimsuits are required in the pool-sauna-steam areas. When receiving massage, body treatments or facials, we recommend you remove your makeup prior to the service. Also be aware that our products could compromise spray/self-tanner application.
Additional Information
Drift Spa will not be held liable for any incident experienced by any person entering the premises and/or undergoing treatments. Drift Spa is a sanctuary, therefore we are not able to accept appointments for children under 16 years of age. Children 12 years old and over are allowed in the salon area when accompanied by a guardian. Please advise our receptionists if you or another guest you are schedule for is under the age of 16.
For inquiries about reservations and packages for Drift Spa, please email your name and telephone number to driftspa@islandresortandcasino.com. Please note that responses to inquiries may take up to 24 hours.